We listen to your story. We give you time to tell us what happened. It might be the first time you have told someone, or you might have told many people but nothing has happened. Most of our staff and volunteers are disabled people, and we understand how difficult it can be to speak out about abuse or bullying.
We make sure your access or communication needs are met: We can explain things in easy words, or we can provide a BSL (British Sign Language) or spoken language interpreter when you meet with us. We will make sure that other agencies working with you meet these needs too. We agree a plan with you to keep you safe, and what actions you want us to help you with – for example help to tell the police, or to find a safe place to live.
We put together the evidence that is needed, for example for the police to take action, or for you to get an injunction to stop the person who is harassing you. We work with the police to make sure they record and investigate the crime. If it is a hate crime, we can report it to the police without giving your name, so they know there is a problem in that area.
We come to meetings with you and help you speak for yourself, or speak out for you if you are not ready to do that. We can help you to access other support services: counselling, support groups, college etc.
We work to help you get a care package, benefits, transport etc. Because we are a disabled people’s organisation that knows about local services, we can advise you about your rights to services and help you negotiate the system.
If we can’t help on a particular issue, we will do our best to find someone who can!